kriya11 Privacy Policy – How We Protect Your Data

01 Who We Are

kriya11 is an online gaming platform operating at kriya11.app, offering live casino games, slots, and sports betting to players in Bangladesh and other permitted jurisdictions. When this Privacy Policy refers to "kriya11", "we", "us", or "our", it means the kriya11 platform and its operating entity.

kriya11 acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all users of the kriya11 website and mobile app, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using kriya11, you acknowledge that you have read and understood this policy.

02 Data We Collect

kriya11 collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and occasionally from third-party verification services. Here is a clear breakdown of what we collect and why:

Data Category	Examples	Why We Collect It
Identity Data	Full name, date of birth, national ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, phone number, residential address	Account communication, support, transaction notifications
Financial Data	Payment method details, transaction history, bKash/Nagad account reference	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser, operating system	Platform security, fraud detection, technical support
Usage Data	Games played, session duration, betting history, login times	Responsible gaming monitoring, platform improvement
Verification Documents	Passport, national ID card, utility bill images	KYC identity verification, regulatory compliance

kriya11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

03 How We Use Your Data

Every piece of data kriya11 collects has a specific, legitimate purpose. We do not process your personal information beyond what is necessary for those purposes. Here is how your data is used in practice:

• Account management: Creating, maintaining, and securing your kriya11 account, including password resets and login verification.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and bank transfer in BDT, and maintaining accurate transaction records.
• Identity verification: Conducting KYC checks to confirm your identity, age, and the legitimacy of your payment methods as required by our operating licence.
• Fraud prevention and security: Monitoring account activity for signs of fraud, money laundering, multi-accounting, or other prohibited conduct.
• Responsible gaming: Tracking usage patterns to identify potential problem gambling behaviour and applying limits or interventions where appropriate.
• Customer support: Responding to your queries, complaints, and requests through live chat, email, and other support channels.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation, and the overall player experience.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering regulations and gaming licence conditions.
• Marketing communications: Sending you promotional offers and updates about kriya11 — only where you have given explicit consent, and always with an easy opt-out option.

04 Legal Basis for Processing

kriya11 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our agreement with you — for example, operating your account, processing payments, and providing access to games.
• Legal obligation: Processing required to comply with applicable laws — for example, KYC verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for kriya11's legitimate business interests where those interests are not overridden by your rights — for example, fraud detection, platform security, and responsible gaming monitoring.
• Consent: Processing based on your explicit consent — for example, sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Cookies & Tracking Technologies

kriya11 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site. They help us remember your preferences, keep you logged in, and analyse site performance.

The types of cookies kriya11 uses include:

• Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features like login and session management.
• Analytics cookies: Used to collect anonymised data about how players navigate the site, which pages are most visited, and where users drop off. This helps us improve the platform.
• Preference cookies: Remember your settings and preferences, such as language selection and display options, so you don't have to reset them every visit.
• Security cookies: Help detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the kriya11 platform.

06 Data Sharing & Third Parties

kriya11 does not sell your personal data. We may share your information with carefully selected third parties only where necessary and only for the purposes described in this policy. These include:

• Payment processors: bKash, Nagad, and banking partners who process your deposits and withdrawals. These providers are bound by their own data protection obligations and may only use your data to process transactions.
• Game providers: Third-party software providers whose games are available on kriya11. They may receive technical data necessary to deliver and support their games.
• Identity verification services: Third-party KYC providers who assist with document verification and age checks as required by our licence.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory obligation, kriya11 may disclose personal data to relevant authorities.
• IT and security service providers: Companies that provide hosting, cybersecurity, and technical infrastructure services to kriya11, subject to strict data processing agreements.

All third parties with whom kriya11 shares personal data are required to handle that data securely and in accordance with applicable data protection law. kriya11 does not permit third parties to use your data for their own marketing purposes.

07 Data Retention

kriya11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In practice, this means:

• Account data is retained for the duration of your active account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• KYC verification documents are retained for the period required by applicable regulations, typically five years from the end of the business relationship.
• Support communications are retained for up to three years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When data is no longer required, kriya11 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Privacy Rights

You have meaningful rights over your personal data held by kriya11. These rights can be exercised at any time by contacting [email protected]. kriya11 will respond to all valid requests within a reasonable timeframe, typically within 30 days.